Duties & Responsibilities · Maintain and improve ATM uptimeo Timeous attendance to callout callso Timeous repairs of ATMs in the designated areaso Weekly servicing of low performing siteso First time resolution on callout sites, no repeat calls· Ensure quality of new switch-on’so Programming and configuring of new sites within the prescribed SLAso Conduct client training· Stock managemento Ensure optimum boot stocko Book in faulty parts and replace with fixed partso Ensure backup parts are available and in good working order at all times· Admino Complete all job cards timeouslyo Complete downtime report monthlyo Complete monthly stock take report and submit before the end of each montho Ensure open tickets are managed at a minimum· Comply with assigned project deadlines according to SLA per project· Follow Field Policy and Procedures regarding vehicle usage, cellphone usage, petrol card, and Tools of trade Desired Experience & Qualification · Matric or NTC 3 Electronics Certificate· A/N Diplomas/certificates or ND Electronics· Currently working on MS Office (Excel and Outlook)· Must have a valid driver’s license· Field Support with a minimum of 2 years on-the-job driving experience· Min 1 to 2 years of electronic and/or mechanical experience (printer repairs, dispensers, photocopiers, etc.)· Electronic component testing· Ability to work over weekends, standby, and overtime· English written and verbal proficiency· Min 1 year Customer Service experience· Excellent clear and comprehensible communication skills· Previous experience in training customers on new products· Experience and/or ability to learn new applications quickly – industry software and handheld applications· Comfortable to work in rural and remote areas· Able to work extended hours and perform weekend duties when required· Regional Support - Ability to work and stay in remote areas for periods of up to a week #J-18808-Ljbffr