We are looking for a proactive Call Centre Team Leader to manage, motivate, and support a team of customer service representatives in delivering excellent service. Team size is 15 - 25. The role focuses on driving performance through KPI management, coaching, quality assurance, and effective handling of customer escalations.Requirements Pharmacists Assistant Post-Basic Certificate (required)Strong leadership and interpersonal skills.Excellent communication and problem-solving abilities.Ability to work under pressure and meet performance targets.Knowledge of relevant health industry regulations and best practices.If you do not receive feedback in 2 weeks, consider your application unsuccessful.
Call Centre Team Leader
THE WORKING EARTH
johannesburg, johannesburg
Published 2 days ago
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