QualificationMatric Requirements2 - 3 Years experience working in a technical environment and managing warehouse / stores operations and leading a team including Drivers, Stores, Assemblers and Painter Knowledge of inventory control, dispatch procedures, and warehouse operations. Experience as Health and Safety Representative Computer literacy in Microsoft Office and ERP/Warehouse Management Systems (SAP will be advantageous). DutiesLead and develop employees through daily operational meetings, coaching, and training. Plan, schedule, and delegate workloads effectively. Ensure all completed and dispatched work meets required quality standards. Maintain strong communication within the operations team. Monitor and enforce operational, workshop, and dispatch standards and procedures. Ensure all orders comply with sales order requirements. Ensure efficient planning and execution of picking and packing operations. Verify that all product modifications are carried out according to client specifications. Manage the preparation and compilation of delivery documentation and related notes. Maintain and monitor accurate SAP system records for stock transfers, updates, and transactions. Investigate and resolve issues relating to lost, missing or incorrectly received stock. Liaise daily with Customer Services and branches regarding returns, rejections and stock availability. Responsible for the inventory control processes and ensure compliance with stock take procedures. Responsible for overall quality assurance of all goods delivered to clients in accordance with Q&A procedure Review deliveries to select the correct route, based on the destination, motor size, customer time requirements as well as other needs for each delivery address. Control driver, truck, and route productivity by ensuring that each truck carries a full load. Investigate customer complaints relating to lost, damaged, or incorrect deliveries, determine responsibility, and ensure resolution in line with customer requirements. Schedule time to ride with drivers to evaluate delivery area, verify accuracy and ensure high customer service delivery. Oversee daily dispatch scheduling and ensure all trip logs are correctly completed and delivery notes are properly signed and acknowledged. Compile and submit all paperwork to Administrator eg Purchase Order and Delivery Notes. Provide after hour support for Customers and Sales Representatives. Attend to Breakdowns during after-hours and weekends. Act as Health and Safety Representative, ensuring compliance with all safety regulations and procedures. Maintain a safe working environment for employees and customers and address safety concerns promptly. Oversee the completion of health and safety checklists and implement corrective actions where required. Ensure the store and workshop are maintained in a clean, neat, and orderly condition. Manage the vehicle fleet, including regular inspections and maintenance checks. Oversee general building maintenance and ensure timely resolution of facility-related issues. Perform first-line maintenance of fixtures and fittings, including minor repairs such as tightening screws, door handle adjustments, and hinge maintenance.