Renowned IT Distribution Company is looking for an experienced IT Technician to join their team. Minimum Requirements: Must have at least two years’ experience working as an IT Technician. Experience in the distribution industry is highly advantageous. IT Qualification is essential. Must have a valid driver’s license to do deliveries with Company vehicle when required Responsibilities: Inspect returned units for visible damage Diagnose faults on customer-returned units Repair faulty units or replace them with the same or upgraded models if required Assemble PCs, including cable management, OS installation, and testing Run diagnostics on completed PC builds and provide reports Perform laptop upgrades, including RAM and SSD installations Clone drives and perform backups Conduct quality control checks on stock received at the warehouse Assist with deliveries, collections, and setup of hardware when required Carry out office hardware upgrades and installations Assist the network administrator with local IT support tasks Advise customers and the sales team on suitable upgrades and solutions Test hardware compatibility to prevent customer issues Provide telephonic technical support for PCs and printers Pre-configure routers and switches for customers Provide in-house product training for new sales staff on PC components and compatibility Book in customer returns for repairs or credit requests Arrange collections and deliveries for faulty, repaired, or replacement units Coordinate and manage deliveries between branches, suppliers, and customers Handle courier bookings and merchant returns for deliveries and collections Communicate with suppliers regarding warranty repairs and credit authorisations Keep customers updated on CRO status via email, Skype and phone calls Track office hardware, including user allocation, location, and serial numbers Compile fault reports for customers such as Takealot Liaise with the network administrator regarding network or email issues Assist with deliveries in and around Port Elizabeth on a daily basis