ENVIRONMENT: A dynamic Internet Service & Network Specialist seeks a strong technical Senior Support Engineer with proven Microsoft Hyper-V exposure/experience to join its Western Cape division. Your core role will be to provide 2nd Line Server Support within the server management and support layer, with a primary focus on Windows environments, while also addressing more complex issues within the end-user computing space. The successful incumbent must have Matric/Grade 12, a suitable IT tertiary qualification with an MCSE Certification and any of the following Certifications: VMware vSphere, MS Hyper-V / MS infrastructure: Active Directory, etc. You will require around 10 years’ experience supporting datacentre software in a senior position DUTIES: Provide 2nd Line Server Support within the server management and support layer, with a primary focus on Windows environments, while also addressing more complex issues within the end-user computing space. Responsible for initial diagnosis and triage across broader infrastructure components prior to escalation to 3rd Line Support or relevant resolver groups. This is a dedicated, customer-aligned and billable resource under Managed Services contractual obligations, accountable for delivering consistent operational support, maintaining service stability, and meeting defined performance standards. Provide Hyper-V, Exchange and cloud infrastructure support. KPAs – Hyper-V support and proactive management. Exchange support and proactive management. Microsoft 365 support. Proactive analysis of system health within depth reporting. Preventative maintenance. Architect new solutions. Assist with escalations from 2nd Line Support Engineers. REQUIREMENTS: Qualifications – Matric / Grade 12 (Compulsory). Tertiary IT qualification. MCSE / VMware vSphere, MS Hyper-V / MS infrastructure: Active Directory, Exchange, SQL, SCCM Certifications. Experience/Skills – At least 10 + years’ experience supporting datacentre software in a senior position. Business Process in the IT industry. Ability to identify and understand problems and find suitable solutions. Conscious of delivering solutions on time. Able to clearly articulate problems and solutions with the technical team. Analytical skills. Problem-solving. Self-managed. Teamwork. Own reliable transport and driver’s license.