Stay safe online. Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more. Find your perfect role at Santam Motor Claims Relationship Manager- George This career opportunity is available at Santam for a Motor Claims Relationship Manager and will be based in the Motor Claims South Region, George. WHAT WILL YOU DO? Overall responsible for building, maintaining and managing professional relationships with the MBR’s, in line with Santam’s objectives, in the designated area. Provide technical support and deliver a high-quality service in the claims value chain (Broker, Client, Motor Body Repairer, Motor desktop Assessor and Claims Service Consultant) regarding the motor vehicle repair process and delivering superior client service. WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE? Monitor and control the following MBR’s KPIs: Smart Repairs: Smart repair technology Repair vs replacement Support Assessing team Manage and handle complaints Application of below business standards: Normalise Cost Ratio (NCR) Average Repair Cost (ARC) ARC plus Ancillary Cost (ACPC) Utilisation of alternative and green parts: CAP, Used and Refurbished Paint, Labour and Parts Ratio Difference in Quotations vs 1st Authorization Difference in 1st Authorisation vs FRC Difference in Quotation vs FRC Additional cost after FRC Management/Support of MBRs/Santam systems as below: Abuntex / Quoting solutions Qapter Connect AudaAudit RPM Parts Procurement Systems AudaTarget Initiate, lead and manage Supplier Performance Measurement meetings as per schedule Monitor and identify trends, agree action plan and monitor compliance (improvement and progression) Training, upskilling and coaching of Motor Body Repairers Manage supplier capacity Create weekly and monthly reports for feedback Project and change management Managing catastrophic events QUALIFICATIONS AND EXPERIENCE Matric VDQ Professional qualification, or Automotive Body Repairer, or Automotive Mechanic At least 5 years Motor Assessing Experience Expert Abuntex user with in depth knowledge of Abuntex products such as Qapter connect , AudaTarget (NCR) , AudaInvoice, parts Procurement systems Abuntex Certified Management Experience (advantageous) Supply Chain Management experience (advantageous) Stakeholder and Vendor Management experience (advantageous) KNOWLEDGE AND SKILLS Communication skills to effectively communicate with internal and external stakeholders, MBR’s and Assessors Effective crises management during workload changes Working with people Planning and organising Coping with pressure and setbacks High level of negotiation skills Performance management PERSONAL ATTRIBUTES Results driven Excellent communication skills, written and verbal Excellent decision-making ability Leading and supervising Good organizational skills Flexible and adaptable Client service focus Cultivates innovation Analytical thinking Influential Sound business acumen Coaching and development Who We Are: Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia. With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting. People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities. Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro‑inclusivity and fostering a workplace where everyone can thrive. Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom! Our recruitment process Step 1 Our vacancies are advertised between 3-5 days depending on the market availability of the skills required. Step 2 Could take a couple of days depending on the volume and the screening process, which varies according to the complexity of the role. Step 3 Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process. Step 4 Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity‑seeking questions. Step 5 We use a competency interview model. Interview dates will be confirmed via e‑mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot! Step 6 Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted to ensure the validity of your credentials. Step 7 Prior to an offer being made, there may be a second interview to meet with the Head of Department. Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview. Step 8 You made it. Here we ensure we receive all your documents to get you onto our payroll system. TIPS & TRICKS Getting ready for your interview There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two‑way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here. Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade. #J-18808-Ljbffr