Drive Operational Excellence at a Fast-Growing Digital Agency About Our Client Our client is a vibrant, rapidly expanding digital agency delivering standout work across multiple sectors. With a strong commitment to innovation, team collaboration, and outstanding client service, they've built a dynamic environment where each team member plays a vital role in shaping success. If you're driven by systems, structure, and continuous improvement, this is your chance to make an impact. The Role: Operations Manager As the Operations Manager, you'll be the operational backbone of the agency, ensuring day-to-day activities run smoothly while supporting both people and processes. From workflow oversight and HR functions to credit control and managing a growing team, you'll be key to maintaining performance, solving problems, and driving efficiency across the board. You'll also step in to manage the business when directors are unavailable. Key Responsibilities Minimum 5 years of experience in operations management, preferably within an agency or service-based environment Lead and support a remote team of ±10 staff, ensuring performance, deadlines, and collaboration Manage future Operations Assistants, including onboarding, delegation, and performance tracking Handle client escalations and operational issues, providing swift and effective resolutions Oversee credit control processes, including overdue invoice follow-ups and client liaison Drive process improvement and implement systems to optimise operational workflows Collaborate with department heads to ensure alignment with business goals and client expectations Identify cost-saving and productivity-enhancing opportunities Manage a team of freelance copywriters Step in for directors as needed to maintain operational continuity About You 5+ years in operations management, ideally in a digital agency or service-led business Strong leadership and people management skills, comfortable managing distributed teams Proven experience in HR, recruitment, and credit control Exceptional organisational and multitasking abilities Proactive problem solver who thrives under pressure Clear communicator with strong interpersonal skills Able to work independently in a fully remote setup and provide own equipment 25 days paid leave annually, plus your birthday off Up to 7 days paid sick leave per year Access to a leading online mental health and therapy platform #J-18808-Ljbffr