Ability Executive Recruitment | Full time Student Liaison/ Customer Experience Assistant - Hospitality or Property experience ESSENTIAL Durban, South Africa | Posted on 15/04/2026 The Customer Experience Assistant plays a key role in delivering exceptional service to students and visitors. This role supports day‑to‑day operations, ensures smooth communication, and helps create a welcoming and responsive environment. Customer Interaction Greet and assist students, parents, and guests with professionalism and warmth Respond to queries via phone, email, WhatsApp, or in‑person Guide students through check‑in/check‑out processes and residence policies Handle complaints or concerns with empathy and elevate when necessary Handle delivery packages and deliver to students Administrative Support Maintain accurate records of student interactions and feedback Assist with booking systems, room allocations, and even RSVPs Update CRM platforms and ensure data integrity Support marketing efforts by collecting testimonials or survey responses Community Engagement Organise and promote residence events and wellness initiatives Encourage student participation in feedback forums and suggestion boxes Act as a liaison between students and management to improve services Problem Solving & Service Recovery Identify recurring issues and suggest improvements Follow up with students to ensure satisfaction after issue resolution Collaborate with maintenance and housekeeping teams to resolve service delaysCollaborate with maintenance and housekeeping teams to resolve service delays Requirements Matric certificate required; diploma in Hospitality, Communications, or Business preferred 1–2 years’ experience in customer service, hospitality, or student support Familiarity with student accommodation or campus life is a plus Multilingual abilities (especially local South African languages) are advantageous Passion for youth development and student well‑being Creative flair for event planning or social media engagement Willingness to work flexible hours, including evenings or weekends during peak periods #J-18808-Ljbffr