Icebolethu Group is an Authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor; it is South Africa's second largest Funeral Assurance Group. Winner of the Standard Bank KZN - Top Brand award for 2022, it provides a centre of excellence and a leading provider of dignified burial solutions. Icebolethu Burial Services, a subsidiary of Icebolethu Group, is currently in search of suitable candidates to fill the position of Burials Administrator × 2 located in Selby, Johannesburg. The position(s) are available on a permanent basis within the Burials Department, a Division of Icebolethu Group. The successful candidate will be required to perform tasks and responsibilities supporting the burial team’s activities. Qualifications, experience and Competencies Minimum Qualifications. Grade 12 Computer Literacy in MS Office Suite Diploma/Certificate in Business Administration, Office Management, or a relevant field is preferred Skills and Experience required. Minimum 1–2 years in administration, records management, or customer service Experience handling confidential and sensitive information Prior experience working in a public‑facing role requiring empathy and discretion Proven ability to deal with distressed or grieving clients Attributes. Excellent interpersonal, communication, and business skills Strong ethical and moral values Good time management Responsibilities Required. Provide empathetic, respectful, and professional support to families throughout the burial process Ensure client satisfaction through follow‑up calls and continuous service improvement Maintain a neat, professional appearance in line with company uniform policy Keep burial registers, body lists, and grave records accurate and up to date File and maintain all documents in line with company record‑keeping standards Ensure compliance with statutory obligations, SOPs, and service‑level agreements (SLAs) Prepare and manage delivery schedules for burials, memorials, and other services Work closely with grounds teams and internal stakeholders (e.g., Lillies, Design, Warehouse, Funeral Planning Unit) to ensure smooth funeral preparations Manage cash and scheme funeral arrangements in line with company policies Participate in one‑on‑one meetings with line managers Engage in performance appraisals to assess progress and identify development needs Collaborate effectively with colleagues and stakeholders to enhance service delivery Strong administrative and organisational skills Compassionate communication and interpersonal ability Resilience in sensitive and emotional situations Business awareness and ability to contribute to revenue/cost efficiency Collaborative and adaptable team player #J-18808-Ljbffr