Internal Sales Consultant Role Purpose This role exists to protect, grow, and maximise revenue within Ello Technology’s existing client base. Why This Role Exists As an Internal Sales Consultant, you are responsible for client retention, account growth, and transactional revenue through once-off sales, renewals, upgrades, and project opportunities. You play a critical role in ensuring clients remain satisfied while continuously identifying ways to increase value and strengthen long-term relationships. This is a commercially focused, client-facing role for someone who is proactive, detail-oriented, and confident in managing both relationships and revenue. Your success will be measured by retention, revenue contribution, and consistency in execution. Your First 90 Days By Day 90: You have built strong, trusted relationships with your assigned client base You are consistently identifying and closing once-off sales and upgrade opportunities You are maintaining high levels of client satisfaction and responsiveness You are managing renewals and sales administration accurately and on time You are maintaining clean and up-to-date CRM records in Zoho You are contributing to MRR growth through structured upsell and cross-sell activity This role suits someone who takes ownership of clients, revenue, and outcomes from the start. Targets and Performance Measures This role has clear revenue, retention, and operational performance expectations. You will be measured on your ability to protect existing revenue, grow accounts through structured sales activity, and maintain high standards of execution across all client and sales processes. Key performance indicators include: Once-off gross profit sales contribution SLA upgrades and uplift on existing accounts Monthly recurring revenue contribution aligned to account growth Client retention and satisfaction levels (target ≥95%) Referral generation from satisfied clients Completion and conversion of IT assessments into projects CRM hygiene, process compliance, and task completion standards Response times, client engagement levels, and overall service delivery This is a performance-driven role where consistency, client trust, and revenue contribution are equally important. Key Responsibilities 1) Client Retention and Relationship Management You will be responsible for maintaining strong, long-term relationships with your client base. This includes: Building trust and maintaining regular communication with clients Ensuring high levels of client satisfaction and retention Acting as a reliable point of contact for client queries and support Identifying risks early and resolving issues proactively 2) Sales Delivery and Account Growth You will drive revenue growth through structured sales activity within existing accounts. This includes: Identifying and closing once-off sales opportunities Driving SLA upgrades and account expansion opportunities Supporting cross-selling of products, services, and solutions Managing renewals across licensing, security, backups, and related services 3) IT Assessments and Project Conversion You will support the delivery and commercial conversion of technical assessments. This includes: Ensuring all scheduled IT assessments are completed Supporting the conversion of assessments into projects Working with internal teams to move opportunities into delivery Maintaining momentum from assessment to commercial outcome 4) Sales Administration and CRM Discipline You will ensure that all sales activity is accurately captured and processed. This includes: Maintaining high levels of CRM hygiene in Zoho CRM Preparing and managing quotes, orders, and invoicing accurately Submitting structured weekly scorecards and reporting Ensuring all tasks are completed within defined timelines 5) Collaboration and Team Support You will work closely with internal teams to support account success. This includes: Supporting the Lead Account Manager in client reviews and meetings Sharing client feedback with sales and marketing teams Collaborating with technical teams to support client needs Providing support and guidance to junior team members where required 6) Supplier and Operational Coordination You will support commercial outcomes through supplier and operational alignment. This includes: Managing supplier relationships and pricing where required Ensuring accurate product and service delivery through coordination Supporting stock tracking and sales-related audits Maintaining structured internal processes and documentation Benefits Earning Potential Your results should directly influence your growth. This role is designed for someone who wants to build their commercial capability while contributing to real revenue outcomes. This is how we do that at Ello: You are directly involved in revenue generation and account growth You contribute to both once-off and recurring revenue streams You work in a role with clear commercial expectations You have the opportunity to grow your earning potential through performance Performance Recognition Consistency, reliability, and results matter. At Ello Technology, we value people who take ownership of clients and deliver consistently. This is how we do that at Ello: We recognise strong client retention and account growth We value consistency in execution and follow-through We measure real outcomes, not just activity We make performance visible and meaningful Career Growth This should feel like a progression, not a plateau. This role provides a strong foundation in account management, sales delivery, and client growth. This is how we do that at Ello: You gain exposure to client management and commercial sales You develop skills in upselling, cross-selling, and renewals You work closely with senior sales and account leaders You grow in a performance-led environment Coaching and Development Structure, feedback, and real experience. We are looking for someone who is committed to improving their commercial and client-facing skills. This is how we do that at Ello: You receive clear expectations and structured feedback You develop through real client interaction and responsibility You build confidence in sales, negotiation, and communication You gain exposure to real business and client environments Meaningful Work and Culture High standards. Strong relationships. Real impact. This is a role where your work directly impacts client satisfaction and business performance. This is how we do that at Ello: You build real relationships with clients You contribute directly to revenue and retention You work in a disciplined, performance-focused environment You support long-term client success and growth Who Will Thrive in This Role This role will suit someone who is proactive, structured, and relationship-focused. You will likely thrive here if you: Enjoy building and maintaining strong client relationships Are comfortable managing both people and commercial outcomes Take ownership of your work and follow through consistently Are organised and detail-oriented in a high-activity environment Communicate clearly and confidently with clients Are proactive in identifying opportunities and solving problems Work well within a team and support shared outcomes Want to grow in a commercially focused role Non-Negotiables This role requires strong client management and execution discipline. Non-negotiables for this role include: Strong communication skills, both written and verbal Ability to manage and grow client relationships professionally High attention to detail and organisational ability Consistent CRM usage and process discipline Ability to manage multiple tasks and priorities effectively A proactive and accountable approach to work Comfort working in a structured, performance-driven environment #J-18808-Ljbffr