Key Responsibilities Define and execute collections strategy across the full lifecycle Manage end-to-end collections operations Drive performance across key metrics (recoveries, roll rates, productivity) Use data and analytics to improve decision-making and outcomes Manage budgets, forecasts, and cost-to-collect Improve portfolio performance and recovery outcomes Lead digital initiatives (automation, self-service, omnichannel e.g. SMS/WhatsApp) Build and lead a high‑performing collections team Manage and develop middle management Drive a culture of performance and continuous improvement Ensure compliance and manage key stakeholders Requirements 10+ years’ experience in collections or credit operations Minimum 5 years in a senior leadership role managing managers Strong financial management, analytics, and performance optimisation experience Proven track record of improving collections and recovery performance Experience in digital transformation or automation initiatives Relevant degree (BCom or similar) preferred Ideal Background Banking, retail credit, or lending environments Experience managing large‑scale collections operations Salt is acting as an Employment Agency in relation to this vacancy. #J-18808-Ljbffr
Head Of Collections
SALT DIGITAL RECRUITMENT
cape town, cape town
Published 2 days ago
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