Senior SERVICENOW Technical Specialist / Architect Become a founding member of a new team for a global SERVICENOW consulting partner in Cape Town. Hybrid work environment. Salary: R900K – R1m. The Client: Global ServiceNow Consulting & Implementation partner with its new Cape Town office as the hub of ServiceNow operations expertise, supporting client engagements and ServiceNow solutions. The Role: You will work closely with the Head of Practice and the Head of Operations, taking ownership of the technical delivery of enterprise-level ServiceNow projects. You’ll guide technical engagements, ensure high-quality solution design and delivery, and drive successful outcomes for clients. Your Responsibilities: Lead ServiceNow Implementations: Architect and manage the end-to-end implementation of scalable ServiceNow solutions, including ITSM Pro, ITOM (Discovery), HRSD, APM, and SPM. Client Collaboration: Work closely with business leaders and technical teams to gather requirements and turn them into actionable ServiceNow solutions. Best Practices & Standards: Champion ServiceNow best practices, ensuring solutions align with both client requirements and long-term platform sustainability. Quality Assurance: Oversee testing, audits, and review processes for new implementations or existing workflows, ensuring quality and performance standards are met. Mentorship & Leadership: Provide expert guidance to the team and third parties, encouraging collaboration and technical excellence. Complex Problem Resolution: Tackle advanced technical challenges, ensuring system stability, performance, and reliability. ServiceNow Instance Ownership: Co-manage ServiceNow instance in collaboration with the Head of Practice and Head of Operations. Strategic Planning & Development: Contribute to account and project planning, proposals, and the development of services across the ServiceNow practice. Minimum Requirements: ServiceNow Expertise: At least 5 years of hands-on experience in ServiceNow consulting, particularly in ITSM Pro, ITOM, HRSD, APM, and SPM. Certifications: ServiceNow certifications such as CIS, CAD, and CSA are highly desirable. Architectural Design: Extensive experience designing scalable and complex ServiceNow architectures. Proven Leadership: Demonstrated success leading large-scale ServiceNow implementations with a focus on technical and business alignment. Communication Skills: Strong client-facing communication skills, with the ability to explain complex technical concepts to both technical and executive stakeholders. Team Leadership: Proven ability to mentor and lead teams in delivering high-quality technical solutions. Industry Knowledge: Familiarity with investment management applications (e.g., eFront, Intralinks, Simcorp Dimension) is preferred but not required. Seniority Level: Mid-Senior level Employment Type: Full-time Job Function: Information Technology Industries: IT Services and IT Consulting, Information Services, and Business Consulting and Services #J-18808-Ljbffr