Product Support Specialist- (Graduates/Junior) A fast growing, award-winning Financial Analytics Software Development Company is seeking a Product Support Specialist to join their team. What they are looking for? The Product Support Specialist will provide ongoing support to existing customers of the clients software. Typical customers are primarily accounting practices in English-speaking markets. Experience- 1-2 years (Graduates/ Junior Professionals) Degree in Finance/ Engineering/ Technology (Essential) Will strongly consider Graduates with Finance/Logistics/Engineering/Insurance degrees (Clients Preferred Universities: Wits, Stellenbosch, UCT, University of Pretoria)- Essential Willing to work USA or APAC time zone (Candidates preference) Fluent speaking 60%+ Matric Mathematics (Essential) 60% final year results Your Responsibilities: Provide real-time and detailed support to the clients local and international customers via a chat interface and over short video calls. Assist the implementation team with customer implementations. Help customers find the answers they need to successfully use the software platform. So, what’s in it for you? Thorough training and continual coaching and development. International exposure - The client has a customer base in all major English-speaking economies; the UK, the US, Canada, South Africa, Australia and New Zealand. Competitive salary package. Company Is Offering: A software company with a dynamic and exciting work environment that has been experiencing accelerated growth. A strong culture and people development focus - Your personal growth is important to the client from day one. All roles are based in our Johannesburg, South Africa office. Hours and Teams: The sun never sets on the clients customer base, this means that alternative hours need to be worked to service customers in each time zone. Afternoon and evenings - North America - 2 PM - 11 PM Morning and afternoon- APAC- 3 days at 4am-1pm and 2 days 5am to 2pm Is this you? Exceptional interpersonal skills: they are looking for someone clear, concise and convincing in their communication. Relationships are key! Effective product support specialists can solve problems quickly and communicate effectively with the customer to reach a resolution. Willingness to work alternative hours. Strong business acumen, a passion for technology, and a genuine interest in the latest happenings in accounting and technology. Critical thinker with the ability to provide quick resolutions to customer queries. Beneficial for the role: Top-tier university degree with good grades and good grades in the final year. (Essential) #J-18808-Ljbffr