Key Responsibilities: Process Mapping and Digital Transformation: End-to-End Mapping: Design visual blueprints of all Academy projects, from learner recruitment and SETA registration to EISA (External Integrated Summative Assessment) and certification QCTO/SETA Integration: Map regulatory compliance checkpoints into the digital workflow to ensure no "Evidence of Competence" is missed Automation: Use Google AppSheet and Apps Script to automate manual data entry, learner tracking, and document submissions AI Implementation: Leverage Gemini for Google Workspace to analyze quality reports and audit findings for rapid gap identification Agile Project Management: Sprint Planning: Organize compliance and QA tasks into 2-week agile sprints to ensure accreditation renewals and SETA uploads are never late Continuous Improvement: Facilitate "Retrospectives" between the QA and Compliance teams to optimize the Quality Management System (QMS) Backlog Management: Maintain a digital backlog of process improvements, prioritizing those that reduce audit risk or administrative friction Stakeholder Support and Compliance Sync: Role Alignment: Ensure all workflows align with specific SETA and QCTO roles (Assessors, Moderators, and Administrators) SFIA Mapping: Support the Compliance Officer in ensuring training programs are mapped accurately against the SFIA (Skills Framework for the Information Age) levels Audit Readiness: Build real-time Looker Studio dashboards to provide the QA and Compliance officers with a live view of "compliance health." Qualifications and Experience: Education: Degree or Diploma in Business Process Management, Information Systems, Industrial Engineering, or a related field Experience: 35 years as a Process Analyst, ideally within a SETA-accredited training provider or educational environment Agile Certification: Scrum Master (CSM) or Agile Project Management certification is highly advantageous Technical Skills: Advanced proficiency in Google Workspace (Sheets, Forms, AppSheet, and Gemini AI) Experience with process mapping software (e.g., Lucidchart, Miro, or Visio) Understanding of the NQF, SAQA, and QCTO regulatory landscape Core Competencies: Analytical Thinking: Ability to break down complex SETA requirements into simple, automated steps Agile Mindset: Comfortable with iterative changes and rapid prototyping of new tools Attention to Detail: Ensuring automated workflows maintain the strong evidence standards required for external moderation Collaboration: Ability to act as the "glue" between the technical team and the regulatory compliance team