Duty Manager - Lanseria, Johannesburg - R with Provident fund and Medical insurance Manage day-to-day cargo operations and maintain on-time performance to ensure safe and efficient operations in the air cargo industry. About Our Client The company is an organization in the air cargo industry where every kilo counts. Operating within an air cargo network, the company focuses on safe and efficient operations, adhering to the Employment Equity Act. The focus is on providing an optimal customer experience, maintaining strict security and safety standards, and managing efficient freight movement. The Role: Duty Manager The main purpose of the job is to manage the day-to-day cargo operations by allocating resources to the movement of freight within the Air Cargo network. The role exists to maintain an on-time performance to ensure safe and efficient operations. The main focus areas include managing cargo and general operations, customer and supplier service, safety and security, equipment serviceability inspections, and people management. Key Responsibilities Manage the day-to-day cargo operations by allocating resources to the movement of freight within the Air Cargo network and maintain on-time performance. Maintain a helpful, positive, and friendly manner when dealing with customers, keeping clients informed of cargo whereabouts, and engaging with relevant departments to address concerns. Conduct daily security briefings, identify areas of non-compliance, report suspicious or undeclared cargo, and check that staff display permits and wear Personal Protective Equipment. Report all non-conformances on the IQSMS system daily before the end of the shift and investigate non-conformance incidents to implement preventative measures. Ensure inspections are carried out daily to determine the effectiveness of equipment and manage the completion of daily warehouse equipment checklists. Compile and submit monthly rosters according to regulated hours, schedule employees for regulated training, and track employee time, attendance, and discipline. Conduct daily briefings with staff, compile daily shift reports, monitor that cargo is processed correctly and meets acceptance criteria, and manage the handover process between shifts. Maintain the general cleanliness of the branch, including acceptance areas, back operations, and warehouse areas. About You Minimum of 2 years working experience in the Airline or Freight industry is a must. Diploma in Supply Chain Management or equivalent NQF Level 5. Functional training in Customer Service Training, Report Writing, Discipline in the workplace, Supervisory/Management Training, and Winfreight Operations and Finance. Regulated training in Dangerous Goods Category 6, AVSEC level 3, Airside Induction training, Live Animals Regulations Training, Lithium Ion Batteries, Infectious Substances, Perishable Cargo, Human Factors Training, and Safety Management Systems training. Valid Driver's License and own transport. Available for shift work during operational hours, available to work overtime, and available to travel nationally when required. Professional and positive appearance and attitude, self-motivated, with customer service, time management, attention to detail, and emotional intelligence skills. Administrative, planning, and communication skills.