Cape Town, South Africa | Posted on 20/02/2026 Review existing business processes and requirements and map these to SAP case, mobile, and e-service solutionsSchedule and conduct workshops with business and functional teams to plan, prioritise, design, and deliver documented business processes using Visio for SAP case, mobile, and e-service applicationsAsk relevant questions to clarify stakeholder needs and translate vague ideas into clear, structured requirementsDevelop functional and non-functional requirements, use cases, and process flows (BPMN)Ensure documentation is clear and understandable to both technical and non-technical audiencesEnsure completeness of all business scenarios and related documentationPresent and communicate TO-BE business processes to business and project stakeholders and obtain sign-offDocument the project blueprintAttend and actively contribute to project team meetings and business analysis discussions to support overall project success Requirements Qualifications Required Proof of the related qualification must be provided when submitting the CV Experience Minimum of 8+ years’ experience as an SAP Business Analyst Skills and Competencies Strong interpersonal skillsSolid understanding of SAP system integration, specifically between:SAP Case & Records ManagementSAP UI5 PortalWorking knowledge of:Systems, APIs, integrations, and data flowsThe language of developers and architectsUnderstanding of project methodologies , with the ability to adhere to project timelines and quality gates Additional Requirements Experience in Local Government, particularly City of Cape Town Case and Records Management, would be advantageous #J-18808-Ljbffr