Director, Sales Operations and Enablement Your day at NTT DATA The Director, Sales Operations and Enablement is a leadership role, responsible for directing and controlling the activities related to sales tools, processes, knowledge and enablement. This role oversees the implementation of business activities and processes that help the sales organization run effectively and efficiently in support of business strategies and objectives. The role is responsible for the operational management and leadership of a team of sales operations and/or enablement professionals fostering a collaborative and innovative team culture focused on operational excellence. Key responsibilities Defines and drives the execution of critical sales enablement initiatives across the assigned geography. Makes sound and timely business decisions to drive short‑term and long‑term performance. Provides leadership in presales support, quality assurance, training and leads the execution of the sales management system to enhance sales performance. Acts as a trusted advisor to sales leadership and teams by delivering consistent and valuable training and coaching interventions that enable continuous improvement and revenue growth whilst closing skills gaps. Improves sales performance by driving and implementing the continuous improvement of processes, technology and methodologies to meet deliverables. Ensures the implementation of enabling activities such as tools, process and methods. Identifies and drives continuous improvements to current processes and methods. Provides expert knowledge and skills that enable successful customer business outcomes. Works with sales leaders and manages a team of functional individual contributors, optimizing sales onboarding, training and coaching. Advises on and tracks sales metrics, driving accuracy and providing related reporting to senior stakeholders. Ensures the delivery of content and communicates marketing and sales collateral and commercial messaging. Oversees opportunity/pipeline management and forecasting, predictive analytics and provides sales intelligence information. Works with internal stakeholders and benchmarks external data to advise on the development of compensation plans. Oversees the identification and auditing of enablement technology to ensure value‑add, relevance and usefulness. Participates in the development of projects and programs that drive sales effectiveness. To thrive in this role, you need to have Significant understanding of the vast range of IT operations and service offerings. Demonstrable knowledge and understanding of the IT industry environment and business needs. Strong strategic and operational team leadership skills, able to effectively manage the resources that report to them. Business and commercial acumen. Collaboration skills and ability to build sound relationships at all levels internally and externally. Knowledge of the client environment. Understanding of the local, regional and global sales environments and ability to grasp the challenges facing the sales force. Ability to identify trends and areas for improvement. Understanding of solution selling concepts and solid knowledge of sales process design. Problem analysis and solution formulation skills. Demonstrates learning and service orientation. Academic qualifications and certifications Bachelor's degree or equivalent in business, sales or a related field. Relevant certifications such as SPIN and Solution Selling are desirable. Required experience Significant level of relevant experience in a similar role within a related environment. Significant previous experience operationally managing a sales operations or effectiveness team. Significant experience dealing with stakeholders to influence sales. Significant previous experience in a sales operations or effectiveness management role. Significant strategic and solid operational planning experience. Substantial budget and financial management experience. Workplace type Hybrid Working Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. #J-18808-Ljbffr