ROLE & RESPONSIBILITIES: Support migration/transformation & continuous enhancement of Inter-company IT Cost Charging modelin ServiceNow Continuous enhancement of SeviceNow IT Operations Management (ITOM) solution by deeper integration into ServiceNow Config and Service Management Support the monitoring solutions to integrate to ServiceNow ITOM 2nd and 3rd Level Support for the company ServiceNow ITOM solution, in special Event Management and Workflow Engine for Monitoring Ordering Portal Collecting of requirements related to new monitoring functions of the company IT departments Developing of enhancements, defined in user stories together with our providers (Event Management, Intercompany IT Cost Charging model, and any new technologies/systems introduced in the product) Supporting of our company ServiceNow ITOM customers regarding needed usage in the company Operations Management environment. Responsible for all required documentation including Operations manual, security, test concept etc. Testing Perform the role of subject matter expert (SME) on ITOM Creating and updating documentation of user guides and guidelines including operations manuals. Submitting, updating, and maintaining knowledge articles related to key topics included in the scope of services supported. Supporting IT governance and audit requirements to maintain compliance and operational integrity. Interacting with clients such as IT service consumers, suppliers, and users to maintain service quality and manage relationships. QUALIFICATIONS/EXPERIENCE: Fluent English-speaking, including business reading and writing Proven programming skills Information technology qualification (Degree, Diploma, Certificate) ServiceNow certifications (ITOM) Min. ~ 5 years working experience in IT Operations Management