Location: Durban, South Africa Job Overview The Listing Administrator is responsible for the end-to-end management of property listings across multiple short-term rental platforms. This includes onboarding new listings, ensuring listing accuracy and optimization, distributing content across OTAs, managing listing-related guest reviews and disputes, and maintaining listing compliance and reporting. The role requires strong attention to detail, problem-solving skills, and coordination with both internal teams and external platforms to ensure high-quality, high-performing listings. Key Responsibilities Gather and build listings by inputting property information into the Property Management System (PMS), ensuring complete and accurate data across platforms such as Airbnb, Booking.com, and VRBO. Monitor and maintain high-quality listing content—including photos, descriptions, amenities, and policies—while coordinating with the Marketing and Content teams as needed. Optimize listing performance and health by implementing strategic edits and seasonal updates to maximize visibility and conversions. Respond to guest reviews, initiate disputes where applicable, and uphold review quality in line with established standards. Prepare and maintain reports on listing and account activity, performance metrics, ratings, guest feedback, and compliance (as applicable). Troubleshoot and resolve distribution issues with OTAs to ensure listings remain online, bookable, and properly aligned across all channels. Assist in the launch and integration of new OTA accounts and manage the full lifecycle of listings, including launching, updating, and relaunching. Support licensing and compliance processes by preparing required documentation and ensuring adherence to local regulations. Collaborate with departments such as Revenue, Operations, and Marketing to ensure listing accuracy and strategic consistency. Provide administrative and project-based support to the Listings & Distribution Leads and contribute to ongoing process improvements and documentation. Qualifications and Experience Bachelor’s degree in business, hospitality, or related field (preferred). 2+ years in customer service or administrative roles in short-term rental or hotel settings. Familiarity with Airbnb, Booking.com, VRBO, and/or other short-term rental platforms is an asset. Background in the short-term rental or hotel industry is preferred. Proficiency with Guesty or other Property Management/Channel Manager Software is an asset. Available to start ASAP. Skills Highly organized: efficiently manages multiple tasks and priorities. Detail-oriented: thorough in analyzing data and handling tasks. Time management: effectively executes tasks and meets deadlines. Analytical skills: evaluates trends and makes data-driven decisions. Tech-savvy: proficient with tech tools, including Microsoft Excel and Google Sheets. Effective communicator: strong in written and verbal communication. Remote work experience: productive in a remote team environment. Tool proficiency: experience with Google Workspace, Microsoft Office, and Slack is a plus. #J-18808-Ljbffr