The Role We have an exciting opportunity for a Product Specialist. The role is a support role that services clients in the agriculture industry, reporting to the Support Manager. What Will You Be Doing Support bespoke software products (remote first / onsite when needed) Daily operations, administration of SQL rich environments (managing, administrating, scripting) Liaise with customers externally and stakeholders internally Own any assigned calls from start to finish – this involves inter‑departmental liaising, following escalation process as governed by policy Help Desk administration – update all calls assigned to this vacancy daily to ensure clients are served timeously, effectively and without complaints Logging, updating, chasing, escalating calls daily, within acceptable time frames ADHOC software testing before pushing updates to clients Supporting new products, product upgrades, product releases (includes deployment of) Product installations and upgrades Training clients as required on various software products Technical Skills At least 2‑year experience scripting, administrating Microsoft SQL Express, SQL Server, SQL (required) Help Desk administration (call logging, working calls, driving calls to closure, understanding of call/ticket life cycle, ITIL exposure) – (required) Proficiency in Microsoft Office applications (required) Valid driver's license and own reliable transport a must as this role may on occasion require travel (for training and implementations) A company vehicle will be provided when available (first choice) Fruit industry experience (massively beneficial – same with meat industry as parallels exist between application sets) Handheld / Mobile scanner experience (software such as APK installations / understanding of hardware) beneficial Desired Skills SQL Help Desk Support Microsoft Office APK About The Employer We are a leading provider of software solutions, product coding, and integration services tailored to the South African agricultural industry. We offer agile, customizable solutions for end‑to‑end supply chain traceability—ensuring visibility from producer to port. Our primary clients include the fruit and aquaculture sectors, and our technologies adapt to various traceability needs across different verticals. #J-18808-Ljbffr