Job category: Admin, Office Support and Services Location: Roodepoort Contract: Permanent Business Unit: Constantia Kloof Remuneration: R 367,633.00 EE position: No Introduction Performs and administers the first line support on the Service Management System (Service Desk) and ensures ICT service delivery by expediting Service Desk calls, adhering to SLA’s and ensuring customer service delivery. Key Performance Areas Perform the First Line Support on the Service Desk System to expedite Calls According to agreed SLA's. Administer the Service Desk System effectively and efficiently. Develop and Build Good Customer Relationship by Providing ongoing Support and Resolution of Queries. Administer User Accounts. Analytical thinking and attention to detail Problem solving Planning, organising and Monitoring Judgement and decision-making Ethical Behaviour Resilience and Stress Management Drive and Belief in the Cause Flexibility and Adaptability Excellence Orientation Customer Service Orientation Relationship Building Skills Teamwork Communication Knowledge Sharing Customer Service Orientation Ethical Behaviour Engaging Diversity Teamwork Education: Two or more of the following certifications:CompTIA A , CompTIA N , MCSE, MCP, MCSA,an IT-related degree or diploma. Experience: At least 1 year experience in any of the following roles: Support Technician, Helpdesk Administrator or Network Engineer. Active Directory experience. Other (knowledge and skills): Experience in a Service Managementenvironment (Fault Logging). Experience in a Contact centre environment. #J-18808-Ljbffr