Minimum Requirements Applicants should have: Minimum 8 years hospitality experienceAt least 3 years experience in a Rooms Division leadership roleStrong experience in front office, housekeeping, guest relations, and accommodation operationsPrevious boutique, luxury hotel, lodge, or villa-style accommodation experience will be highly advantageousProven ability to lead supervisors and operational teamsStrong guest relations and service recovery skillsExcellent communication and leadership abilityStrong understanding of room standards, housekeeping quality, guest flow, and operational readinessAbility to work flexible senior management hours according to operational requirementsWorking Hours and Availability This is a senior operational leadership role requiring flexibility, visible leadership during peak guest periods, and availability over weekends, public holidays, and high-demand hospitality periods. About the Role The Rooms Division Manager will be responsible for the day-to-day leadership and performance of the Rooms Division, ensuring that all accommodation and guest-stay touchpoints are delivered with consistency, warmth, professionalism, and attention to detail. The role oversees the guest accommodation experience across Garden Rooms, Deluxe Garden Rooms, Classic Villas, and Signature Villas, ensuring consistent presentation, service, cleanliness, and guest care across all accommodation types. This position is suited to a balanced hospitality leader with strong experience across front office, housekeeping, guest relations, reservations, villas, and room standards. A key part of this role will be to drive Excellence across the Rooms Division, ensuring that accommodation presentation, cleanliness, guest interaction, service recovery, and departmental readiness are consistently maintained at a premium boutique standard. The role will report directly to the Hotel Operations General Manager and will work closely with the broader leadership team to uphold service standards, improve guest experience, and ensure operational Excellence across the accommodation side of the property. Direct Areas of Responsibility The Rooms Division Manager will directly oversee: Front Office / ReceptionReservationsGuest RelationsConcierge / Guest AssistanceHousekeepingLaundry / Linen ControlVilla HostsSignature Villa Butler / Host ServicePorters / Guest Luggage AssistanceNight Audit / Overnight Guest SupportKey Responsibilities The successful candidate will be responsible for: Leading the day-to-day operations of the Rooms DivisionDriving a culture of Excellence across all accommodation and guest-stay areasEnsuring consistent presentation, cleanliness, service, and guest care across Garden Rooms, Deluxe Garden Rooms, Classic Villas, and Signature VillasManaging front office, reservations, guest relations, housekeeping, laundry, concierge, villa hosts, butler/host service, porters, and night audit functionsEnsuring all rooms, villas, public guest areas, and arrival touchpoints are maintained to premium boutique standardsMonitoring daily arrivals, departures, occupancy, room readiness, guest requests, and operational flowProviding visible leadership during peak guest periodsSupporting and coaching departmental supervisors and team membersEnsuring strong communication between front office, housekeeping, guest relations, laundry, and villa teamsMaintaining high standards of guest interaction, service recovery, and complaint resolutionConducting regular room, villa, and public area inspectionsHolding teams accountable for Excellence in cleanliness, presentation, guest care, grooming, discipline, and daily readinessIdentifying service gaps, training needs, and operational weaknesses, and implementing practical corrective actionMonitoring guest feedback, online reviews, and internal service standards relating to accommodation and guest stay experienceManaging departmental productivity, staffing levels, shift planning, and operational readinessEnsuring linen, laundry, amenities, and housekeeping supplies are controlled effectivelySupporting a positive, professional, guest-focused Rooms Division cultureReporting operational performance, risks, challenges, Excellence gaps, and improvement opportunities to the Hotel Operations General ManagerCandidate Profile We are looking for a hospitality professional who is: Warm, confident, mature, and highly professionalStrong in rooms division operations, guest experience, housekeeping, and accommodation standardsOperationally hands-on and visibleDetail-focused and standards-drivenCalm under pressureGuest-focused and service-drivenStrong in team leadership, accountability, and follow-throughComfortable working in a boutique, high-touch hospitality environmentAble to balance premium guest experience with practical operational disciplineStrong at coordinating multiple rooms-related departments and resolving operational issues quicklyEmotionally intelligent, especially in guest-facing and service recovery situationsPassionate about Excellence, consistency, cleanliness, service culture, and continuous improvement This role is suited to someone who thrives in a boutique luxury environment and takes pride in creating a polished, seamless, and memorable guest accommodation experience.