ROLE SUMMARY We are seeking a proactive, resilient, and student-focused Property Manager tooversee the day-to-day operations of a student residence building. The primaryobjective is to maintain a safe, conducive, and vibrant living environment thatsupports academic success. This role blends traditional property management withhospitality, tenant relations, and strict adherence to South African rental and safetyregulations. Key Responsibilities Operational & Facilities Management Manage all maintenance requests via a ticketing system (e.g., MRI, Yardi, orsimilar), ensuring emergency repairs (plumbing, electrical, security) are resolvedwithin 24 hours. Conduct weekly and monthly property inspections (common areas, kitchens,bathrooms, and vacant units). Oversee outsourced service providers: cleaning staff, waste removal,landscaping, and pest control. Ensure critical equipment (geysers, prepaid meters, backup water tanks,generators/inverters) is serviced and functional. Student Leasing & Administration Drive the annual bed rental cycle: showings, applications, lease signings(including Rental Housing Act compliant leases). Manage online student application portals and liaise with universityaccommodation offices. Enforce lease terms: late payment penalties, visitor policies, noise regulations, anddamage recovery. Prepare and serve required notices: breach of contract, lease non-renewal, andeviction notices (in coordination with legal counsel). Financial Management Achieve monthly rental collection targets (minimising arrears, typical in studentmarket). Manage utility recoveries (water, electricity, refuse) – ensuring sub-metering orratio billing is compliant with the Property Practitioners Act. Control operational expenditure (OPEX) against budget; approve small works upto a set limit. Prepare monthly income/expense reports and variance analysis. Student Life & Conflict Resolution Act as primary on-site contact for student residents, parents, and university liaisonofficers. Implement and enforce the House Rules (quiet hours, guest policies, curfewswhere applicable). Mediate roommate disputes, noise complaints, and cleanliness issues. Coordinate orientation events, safety workshops, and end-of-year vacatingprocedures. Health, Safety & Compliance (Critical for Student Housing) Ensure full compliance with the South African National Standard (SANS 10400) forbuilding safety. Maintain fire equipment (extinguishers, hose reels, smoke detectors) with monthlychecks and annual certification. Implement and drill the Emergency Action Plan (fire, flood, intruder). Manage COA (Certificate of Acceptability) for any communal kitchens; ensurecompliance with municipal by‑laws. Maintain POPIA (Protection of Personal Information Act) compliance regardingstudent data. Required Qualifications & Experience Education: Diploma or Degree in Property Management, Real Estate, BusinessAdministration, or Hospitality Management. Experience: Minimum 3–5 years in property management, with at least 1 yearspecifically in student accommodation, multi‑unit residential, or a busy hostelenvironment. Legal Knowledge: Working knowledge of the Rental Housing Act, Sectional TitlesAct (if applicable), Consumer Protection Act (impact on lease terms), and localmunicipal bylaws. Systems Proficiency: Experience with PMS, CRM tools, and basic Excel (pivot tables, VLOOKUP's). Must have own reliable transport and a valid Code 8 driver’s license. Key Competencies & Attributes Crisis management: Remains calm and decisive during after‑hours emergencies(burst geyser, power failure, student altercation). Student‑centric mindset: Understands the unique needs of young adults (oftenfirst‑time renters) while balancing business discipline. Assertive & fair: Ability to enforce rules and collect arrears without escalatingconflict unnecessarily. Excellent communicator: Clear in English (written/spoken); additional SouthAfrican languages (isiZulu, Afrikaans, Sesotho) are a strong advantage. Technologically agile: Able to manage app‑based maintenance, digital leases,and online payment portals. #J-18808-Ljbffr