Position: Assistant (Insurance Support Focus) Location: Remote (South Africa) Working Hours: US Hours (9am-5pm EST) Employment Type: Full-Time Salary: Paid in South African Rand (ZAR) Key Responsibilities Manage and follow up on insurance authorisations, including SCA processes Communicate with insurance providers to obtain approvals, updates, and required documentation Track and maintain accurate records of authorisation statuses and deadlines Conduct consistent follow-ups via phone and email to ensure timely processing Assist with administrative tasks related to insurance and patient services Identify and resolve issues or delays in the authorisation process Coordinate with internal teams to ensure all required documentation is complete and accurate Maintain organisation across systems and workflows Qualifications Proven experience with insurance authorisations (SCA experience required) Strong phone communication and follow-up skills Highly responsive, organised, and detail-oriented Resourceful with the ability to problem‑solve independently Comfortable being persistent and driving processes forward Requirements Comfortable working U.S. hours Remote work from home Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly. #J-18808-Ljbffr