Why This Role Matter At Mukuru, we connect people, families, and opportunities across borders. As a Brand Ambassador , you are the first face customers see the person who turns curiosity into trust and first‑time users into loyal customers. You don’t just support customers you guide them, empower them, and create seamless experiences that matter. What You’ll Be Part Of ​This role places you at the centre of the customer experience, where: You engage with diverse communities every day You help people navigate financial services with confidence You contribute directly to growing Mukuru’s reach and impact You work in an environment that values initiative, ownership, and connection Your Impact In this role, you will: Welcome customers and guide them through their journey in the branch, ensuring a smooth and positive experience Promote Mukuru’s services by clearly explaining offerings and helping customers understand how money transfers work Support customers with onboarding, including assisting with forms and app sign-ups Capture customer information accurately, ensuring all required documents are correctly submitted Assist customers with queries, troubleshooting issues, and directing them to the right support when needed Maintain a well-organised, professional, and efficient branch environment Ensure all interactions and processes meet regulatory requirements and compliance standards Represent the Mukuru brand with professionalism, integrity, and energy What Makes You Stand Out You are someone who: Enjoys working with people and creating meaningful customer interactions Communicates clearly and confidently with diverse audiences Is detail‑oriented and understands the importance of accuracy Takes pride in delivering great service every time Is proactive, adaptable, and willing to go the extra mile Values integrity and treats customer information with care What You Bring Essential: Grade 12 (or equivalent) Ability to communicate in relevant local or regional languages Customer‑facing or service‑related experience Valued: Experience in fintech, financial services, or operations Exposure to customer onboarding or support environments Understanding of compliance requirements such as FICA What You’ll Gain At Mukuru, you grow while making an impact: Hands‑on experience in a fast‑growing fintech environment Opportunities to build customer service and operational expertise A supportive team culture focused on collaboration and learning Exposure to diverse customers and real‑world problem‑solving The chance to be part of a purpose‑driven organisation connecting communities across Africa and beyond All staff appointments will be made with due consideration of the company’s diversity and inclusion plans. #J-18808-Ljbffr