Education and Experience Requirements: Degree in Information Technology or Computer Science. ITIL foundations certified. Strong knowledge in Microsoft Active Directory environment is an added advantage. Strong knowledge in server hardware, operating systems (Windows/Linux), storage and virtualization technologies. Proficiency with networking (e.g., LAN, SD-WAN, VLANs, switches, firewalls, and routing protocols). Knowledge in network/telecom (Aruba and/or Cisco certifications appreciated). Knowledge and hands-on experience with Azure cloud platform is an added advantage. Function of role: ITIL MIS support process: Be the primary escalation point for ITSM ticketing, troubleshooting complex technical issues, logs analyze. reporting, monitoring for users in the scope of work. Ensure IT Hardware resources and capacity planning Contribute to IT Infrastructure projects/major change in the state of the art: express of needs from users, planning of implementation (priorities), specifications book, tender, supplier choice, user acceptance test Must be the custodian of the group norms and policies respect: Use only Business applications/MIS services compliant with company IT catalogue Apply company security and licensing policies Manage IT Infrastructure related contracts and SLA: Review suppliers contracts making sure they are in accordance with company requirements. Apply penalties for non-compliancy. Maintain and update documentation of procedures and configurations Ensure IT Infrastructure management is compliant with ISO processes, ITIL processes and QHSE