Please Note: Preference will be given to candidates with previous experience within large, branded 4 or 5-star hotels and strong Opera PMS exposure. Minimum Requirements - Matric or equivalent qualification - Minimum 2 years experience as a Reception Shift Leader or Senior Receptionist within a large, branded hotel - Strong hands-on Opera PMS experience (essential) - Previous experience within a 4 or 5-star hotel environment - Strong understanding of front office procedures, guest service, and shift operations - Computer literacy including Microsoft Office and Opera PMS - Excellent communication and interpersonal skills - Ability to work shifts, weekends, and public holidays - Well-presented, professional, and guest-focused - Valid South African ID - Fully updated CV required for application Key Responsibilities - Lead and supervise the Front Office team during assigned shifts - Deliver warm, professional, and attentive guest service at all times - Ensure smooth and efficient guest check-ins and check-outs - Handle guest requests, concerns, and complaints professionally and efficiently - Accurately manage reservations, billing, and guest profiles on Opera PMS - Conduct detailed shift handovers and ensure operational continuity - Support reception staff with guidance, training, and daily operational support - Coordinate effectively with Housekeeping, Maintenance, Porters, and Management - Ensure hotel standards, SOPs, and service procedures are consistently maintained - Assist in creating a positive, motivated, and service-driven front office environment Key Skills & Attributes - Strong leadership presence with a hands-on approach - Professional, confident, and guest-centric communication style - Ability to remain calm and organised under pressure - Excellent problem-solving and decision-making ability - Strong attention to detail and operational awareness - Reliable, accountable, and team-oriented - Passion for hospitality and luxury guest service Why Apply - Competitive market-related salary - Company contribution toward medical aid and pension fund - Staff meals on duty and uniform provided - Ongoing training and development opportunities - Discounts on dining, accommodation, and selected hotel facilities - Supportive and professional team culture