Overview The Assistant Lodge Manager supports the overall management and day-to-day operation of a luxury safari lodge, ensuring exceptional guest experiences and smooth operational delivery across all departments. This role acts as the operational second-in-command to the Lodge Manager and plays a key role in maintaining high hospitality standards, staff performance, and guest satisfaction. The successful candidate will be highly guest-focused, operationally strong, and capable of leading from the front in a fast-paced luxury hospitality environment. In the absence of the Lodge Manager, the Assistant Lodge Manager will assume full responsibility for lodge operations and team leadership. Key Responsibilities Guest Experience & Hosting Deliver exceptional guest service throughout the full guest journey, including arrivals, departures, meals, and daily interactions. Build meaningful relationships with guests and ensure a personalised luxury hospitality experience. Resolve guest concerns promptly and professionally to maintain high satisfaction levels. Ensure service standards are consistently maintained across all guest touchpoints. Lodge Operations & Oversight Coordinate and oversee the daily operation of all lodge departments. Conduct regular quality control checks to ensure operational standards and procedures are followed. Maintain effective communication between departments to ensure seamless guest experiences. Support operational planning and daily lodge readiness. Team Leadership & Staff Development Assist with the supervision and leadership of a multidisciplinary hospitality team. Support staff scheduling, shift planning, and daily operational briefings. Provide ongoing coaching, mentorship, and on-the-floor training to team members. Promote a positive team culture focused on service excellence and accountability. Administrative & Operational Management Assist with reporting, administration, and operational record keeping. Support stock management, procurement coordination, and cost control measures. Monitor operational expenses and assist with maintaining financial discipline. Step into the role of acting Lodge Manager when required, overseeing all lodge operations and decision-making. Health, Safety & Emergency Management Ensure compliance with lodge health, safety, and operational procedures. Handle incidents, emergencies, and operational challenges calmly and efficiently. Support the implementation and maintenance of safety standards for guests and staff. Minimum Requirements Minimum 2 years’ experience in a luxury lodge, boutique hotel, or high-end hospitality environment. Grade 12 / National Senior Certificate. Diploma or Degree in Hospitality Management advantageous. Strong understanding of luxury hospitality operations and guest service standards. Excellent leadership, communication, and interpersonal skills. Strong organisational, problem-solving, and time-management abilities. Ability to remain calm under pressure and manage multiple priorities. Financial awareness and basic budgeting experience advantageous. Desired Attributes Naturally warm and guest-oriented personality. Hands-on leadership style with strong attention to detail. Passion for hospitality and delivering memorable guest experiences. Professional, adaptable, and operationally driven. Ability to thrive in a remote lodge environment. #J-18808-Ljbffr