Responsibilities Provide a positive customer experience by being helpful and sensitive to customer needs; provide product solutions and direct customers to the correct channel (eChannels and Self Service) while adhering to policy and process. Connect with customers by living up to our brand promise of how we can help you at all times. Converse with customers in a way they fully understand and provide helpful solutions and products based on their needs. Always conduct oneself in an ethical manner and adhere to the TCF (Treating Customer fairly) principles in all actions. Identify and sell or cross‑sell products aligned to customer needs. Maximise channel optimisation opportunities aligned to customer needs. Ensure activities support cost containment and reduction. Optimise every customer interaction to migrate or convert customers to eChannels or encourage use of digital and self‑service channels. Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions. Fulfil transactions above the benchmark set and provide an exceptional customer experience. Demonstrate behaviour in support of the organisational values. Take accountability for own performance, personal and career development. Improve knowledge and competencies by completing training specific for the role as per eCareers. Contribute to the overall effectiveness and success of the team. Maintain an ability to adapt to ever‑changing business and customer needs. Job Details Application Closing Date: 30/06/26. All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily; the Bank will keep this confidential unless required by law to disclose. If you have any queries, please log it via MyQ. #J-18808-Ljbffr