To ensure and ambassador customs compliance and maintain the company’s accredited status when performing responsibilities and interacting with suppliers, clients and SARS, and to ensure that the correct procedures are followed to achieve operating efficiencies within the department in support to the import and export departments and the company’s obligation to offering a service to its clients. Key Performance Areas Complete either 20 entries per day / 200 lines per day and maintain an overall equal average share of entries and share of lines per month. Ensure error rate is below 1% Verify that all documents are present and loaded to eDocs prior to beginning the entry-framing process. All incomplete entries must be rejected and ROP to OPS to rectify. Follow internal department procedures in respect of query resolution, quality assurance and approvals processes before entry is submitted to Customs. Correctly classify commodities shown on supplier's invoice using either the parts library, Commercial Invoice description or Tariff book. Comply with Customs (Legislative) requirements by ensuring all permits, rebates, certificates, etc are available, on record and timeously obtained from the customer/controller. Attend to customs stops / detentions and follow up on all relevant stop notes until these are finalised and closed out - ensure that escalation is applied to cases until finalised Verify No of pieces of Invoice, Packing list and Transport document Verify SOB and ETA dates Ensure correct currency is utilised Ensure correct COO is used as per packing list / invoice Ensure all queries are resolved timeously with internal and external stakeholders. All issues must be escalated to superiors as soon as it is identified. Customer commitments are met and exceeded Productivity at an acceptable level Minimum 20 entries per day / 200 lines including monthly share of entries/lines Customs coordination and facilitation Client service – Internal and External Administration of all work processed Qualifications Required Matric NCFF (NQF ¾), FIATA Diploma advantageous Logistics or similar degree/diploma advantageous . SDS or Higher certificate in Freight Forwarding and Customs Compliance Experience and Skills Required Minimum 3 - 5 Years’ Experience in a senior role within a customs affairs environment Exceptional Communication Skills Client orientation Cargowise 1 Advanced Microsoft Office – Outlook, Excel, PowerPoint, Word Airline / Shipping Line tracking tools This position will be required to work shifts as per operational requirements About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE. EEO Statement DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief. By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies. #J-18808-Ljbffr