WNS Cape Town, Western Cape, South Africa Overview WNS (Holdings) Limited is a global Business Process Management (BPM) leader providing services to 400+ global clients across multiple industries. Responsibilities Agent should be willing to work in a 24x7 environment including weekend working Must have excellent command over English Language Dedicated to high quality experience for customers and delivering high CSAT Ability to identify stated and unstated customer needs, follow quality metrics Being a travel consultant and help customers with their booking needs Manage financial transactions and processing payments adhering to security and verification policies Providing recommendations to customers and adhering to multiple process needs Responding to customers inquiries on their travel changes/cancellations of their bookings Knowledge of travel products, basic geography Alert management of potential security issues or client complaints Resolve customer complaints and issues Consultative assistance to customer Adhere to timelines schedules Qualifications GDS Systems experience - Sabre Seniority level Associate Employment type Full-time Job function Customer Service Industries Outsourcing/Offshoring #J-18808-Ljbffr
Customer Service Agent - Travel - Sabre
WNS
cape town, cape town
Published 14 days ago
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