Closing Date: 2026/06/01 Reference Number: MMH -7 Job Title: Zestlife Senior IT Business Analyst Position Type: Permanent Role Family: Information Technology Cluster: Guardrisk Remote Opportunity: None of the time Location - Country: South Africa Location - Province: Western Cape Location - Town / City: Claremont, Cape Town Introduction Join a dynamic and forward-thinking organisation as a Senior IT Business Analyst, where your expertise will play a pivotal role in shaping strategic technology solutions. This is a highly senior, multifaceted position suited to an experienced professional who can seamlessly bridge the gap between business and IT, lead complex initiatives, and influence outcomes at a strategic level. You will be entrusted with driving end-to-end delivery across business analysis, systems design, and project leadership, while partnering with stakeholders across the organisation to deliver impactful, innovative solutions. With a strong focus on problem-solving, stakeholder engagement, and team leadership, this role offers the opportunity to make a significant contribution within a sophisticated and evolving IT environment. Role Purpose The purpose of the Senior IT Business Analyst role is to act as a strategic bridge between business needs and technology solutions, ensuring that systems and processes are effectively designed, implemented, and aligned to support organisational goals. In this role, you will lead and guide the analysis, design, and delivery of complex IT initiatives — translating business requirements into practical, high-quality solutions — while driving continuous improvement, enhancing productivity, and supporting informed decision-making across the business. Requirements Formal Education Appropriate 3/4 years IT qualification (Computer and Information Science, Management Information Systems, Information Technology, Computer Engineering, Computer Programming) Extensive exposure to Systems Analysis and Project Management Exposure to SQL programming Experience Minimum of 10 years IT Experience Experience in dealing with teams within geographical and technical complex environment. Exposure to SQL programming and database systems is required General IT skills are essential, like windows, excel, ftp and the ability to research and solve business problems with IT solutions Knowledge of Financial and Insurance Business is a definite advantage A background in Programming and IT System Support of large complex systems is required Duties & Responsibilities This role requires the candidate to perform Project Management, Business Analysis, Systems Analysis and Design, Team Leading and certain technical functions. It needs strong analytical skills and an affinity for problem solving, to positively influence process and productivity and to work with a wide range of people. The role requires a high degree of industry experience and requires performing a liaison function between the business and the software developers or other service providers. It requires working closely with the Zestlife business to ensure business requirements are understood and met in the most effective way and must be able to train and guide users and assist with user queries. The role includes system configuration, designing and specifying solutions, testing, implementation, documentation and user training. Providing constructive and timely feedback on work progress and problems encountered. Assisting and managing IT team members by reviewing and advising on system builds or enhancement and changes and ensuring deadlines are met. Interacting with and supporting IT team members as required, assisting in the continual improvement of the IT Function and its operations. Provide realistic estimates of effort and size of tasks to the business where required. Communicate clearly and accurately, building good relationships within the IT team, and foster good relationships with members of Zestlife and other IT providers. A good work ethic, the ability to work in a team and to work independently, being self-managed and an ability to deliver to deadlines are all critical aspects of this role. The job may require work to be done after hours and on weekends from time to time. Competencies The ability to analyse, translate and define business requirements into technical solutions Troubleshooting / creative problem-solving skills Analytical thinking and having a broad understanding of a wide variety of technologies that can be deployed to solve business problems Facilitation skills and investigating, gathering, interpreting and advising of business and user requirements The skills to draw up functional specifications and work through the SDLC (system development life cycle) to ensure that requirements are met Assisting in the logical design of databases and systems, testing the systems and training the business users. Good industry related knowledge and experience Good understanding of document management systems and workflow Interpersonal and communication skills Planning & Organizing skills Time management Documentation skills #J-18808-Ljbffr