CRM | Customer Relations Manager Automotive Dealership Our client, a respected name in the automotive retail industry , is seeking an experienced and dynamic Customer Relations Manager (CRM) to lead the after-sales and service team at their dealership in Johannesburg. This is an excellent opportunity for a high-performing individual with leadership experience in the automotive sector who is driven by customer satisfaction, team management, and business growth. Location: Johannesburg Salary: R20,000 R28,000 Basic + Commission & Incentives Proven experience in the automotive industry, preferably in after-sales or service operations Strong leadership skills with the ability to manage and mentor a team of Service Advisors Experience with customer bookings, service delivery, and client retention strategies Ability to upsell service plans, extended warranties, and value-added products Skilled in handling customer complaints, queries, and escalations professionally Understanding of dealership operations and interdepartmental coordination (Sales, Parts, Service) Excellent communication and interpersonal skills; brand-focused mindset Ability to delegate tasks effectively and manage service workflows Strong analytical and reporting skills; experience monitoring KPIs and driving improvements Key Responsibilities Lead, mentor, and manage a team of Service Advisors Drive and optimise customer bookings, service excellence, and client retention Coordinate processes and communication between Service, Parts, and Sales departments Upsell service plans, extended warranties, and value-added products Manage customer complaints, follow-ups, and escalations to resolution Maintain brand standards and act as a Brand Ambassador Ensure efficient workflow and task delegation across the service team Monitor key service metrics and implement continuous improvements Ideal Candidate Profile Only automotive experienced candidates will be contacted. Minimum 5 years experience in a same role as CRM in the motor industry Strong interpersonal, leadership, and conflict-resolution skills Proven success in upselling products and managing service targets Ability to manage and streamline multi-department processes Tech-savvy with working knowledge of DMS and booking systems Professional, customer-focused, and results-driven Whats On Offer Basic Salary : R20,000- R28,000 Attractive commission and performance incentives Medical aid and provident fund contributions Work with a reputable brand in the automotive space Opportunities for career growth and recognition #J-18808-Ljbffr