Assistant General Manager Plettenberg Bay, Western Cape Prestige Luxury Hotel (Live-out) Salary: R42,000 – R43,000 (DOE) Role Overview A senior leadership position supporting the General Manager in overseeing all hotel operations, driving profitability, and ensuring exceptional guest experiences within a prestigious 4/5‑star luxury hotel environment. This role requires strong operational control, financial acumen, and people leadership capability. Key Responsibilities Support the General Manager in daily hotel operations across all departments Act as General Manager in their absence, taking full operational accountability Monitor departmental performance and implement corrective actions to improve profitability Ensure smooth coordination of Rooms, F&B, and other revenue-generating departments Maintain a strong focus on service excellence and guest satisfaction Coach, mentor, and develop HODs and staff to improve performance Assist with recruitment, onboarding, training, and performance management Manage disciplinary processes and employee relations where required Ensure compliance with SOPs, policies, and service standards across the hotel Support strategic operational planning and execution Resolve guest complaints and ensure effective service recovery Analyse operational data and reporting to support decision‑making Ensure clear communication of policies and operational directives across teams Perform additional duties as required by senior management Skills Required Strong leadership and team management ability (50+ staff exposure) Excellent financial, operational, and analytical skills Strong communication and problem‑solving ability Ability to manage multiple departments effectively High emotional intelligence and guest service focus Requirements Diploma/Degree in Hospitality Management (essential) 8–10 years’ luxury hotel experience (4/5‑star) Minimum 3 years in senior management role Strong knowledge of Opera, Micros or similar hotel systems Excellent numeracy, reporting, and analytical skills Ability to work shifts and own transport required Key Attributes Hands‑on, decisive, and results‑driven leader Calm under pressure with strong problem‑solving ability Highly organised with strong attention to detail Guest‑focused with a strong operational mindset For more details on this role and to apply, contact me today! Please note that only suitable candidates meeting the requirements of the position will be contacted. #J-18808-Ljbffr