Ability Executive Recruitment | Full time Operations Manager - Shopping Centre Johannesburg, South Africa | Posted on 23/04/2026 Responsible for planning, organising, and directing theactivities of the Centre. Oversees leasing contracts, procures services,handles third party service contracts, and directs maintenance procedures.Ensures that all buildings, grounds, and equipment are well maintained and inoptimal working condition. Develops and implements departmental policies andprocedures and ensures that all operations are in accordance with establishedhealth and safety regulations. Ensures that services purchased are of acceptablequality and follow the procurement policy. Keeps Senior Management wellinformed of area activities and significant problems. Trains, directs, andappraises assigned personnel. Ensuring that all data is loaded and maintainedon a day to day basis as well as compliance with the prescribed ISO procedures.Planning, development, and implementation of effectiveoperations management policies, procedures, and planning:AssistsSenior Management in developing short and long term goals and plans.Assists with long term budgetprojections.Executesestablished operational goals and ensures that corporate wide plans arecomplemented and supported.Assistsin developing policies and procedures for Centre operations.Conducts periodic reviews of existingpolicies and procedures to ensure maximum efficiency. Operations management of the Centre and facilities:Coordinatesand arranges third party services of maintenance contractors, suppliers,vendors, etc. Deals with contractors on daily basis.Liaiseswith tenants with regards to operational problems.Dayto day running and control of:TenantcomplaintsSecurityAuthorisesof invoices for payments.Calculatesoperational costs for charge out to the tenants nsure recoveries whereappropriateManagesspace planning.Ensures that theCentre layout will accommodate present and future operational and spacerequirements.Conductsperiodic inspections of facilities, assesses problems and needs, andimplements improvements in operations as appropriate.Coordinatesmaintenance activities.Ensuresthat facilities are clean, well maintained, and in good repair. Directspreventive maintenance procedures as appropriate.Ensuresthat Centre operations are in compliance with established procedures,policies, regulations and codes. Security:Identifiessecurity threats and develop action plans for the prevention of incidentsEstablishesand maintains security systems for the Centre and tenantsMonitorsshops and businesses and react on emergency callsEstablishesand maintain security information networkLiaiseeswith SAPS and local authoritiesPlansthe manning of the center and manage guards on dutyDeterminesthe needs for security systems and equipmentCommunicateswith tenants regarding security systemsDevelopsand implements security devicesCreatessecurity awareness amongst staff, tenants and shoppersCompilesbudgets and control expenditure Ensuring the efficient and cost effective administration ofCentre operations:Developsand implements safety directivesCompletesfinancial forecasting duties, and generates and updates schedules forbuilding expenditures.Createssafety awareness and trains staff in Health and Safety.Ensurescompliance with legal regulations.Completes regular OSH inspections and updates monthly reports asappropriate.Ensures that OSHArequirements are effectively implemented.Ensuresthat facilities operations are cost effective, efficient, and withinestablished budget constraints.Overseesthe procurement of furnishings and equipment in accordance with budgetplanning.Researchesvendors, contractors, and suppliers to ensure that equipment and servicesare of acceptable quality, competitively priced, and delivered on time.Ensuresthat all maintenance agreements and leases are current.Ensuresthat billing discrepancies are promptly tracked and resolved. ContractorManagement:Worksto develop and maintain productive business relations with vendors,suppliers, contractors, etc.Actsas a liaison between the Company and external contacts.Ensureseffective coordination of external services with Company operations.Obtainsand conveys information as appropriate.Promotesgoodwill and a positive image of the Company. StaffManagement:Providesleadership to assigned personnel through effective objective setting,delegation, and communication. Conducts regular meetings to ensure thatpersonnel are well informed of changes in policies and procedures.Discusses areas needing improvement.Assignsand coordinates personnel.Directsdaily operations.Identifies,develops, and implements training programs as appropriate.Conductsperformance appraisals.Providesmeasurable feedback to assigned personnel and suggestions for improvedperformance.Formulates andimplements employee corrective actions as needed.Ensuresthat staffing levels are appropriate.Interviews, hires, and assigns personnel as necessary. Related duties:Ensuresthat work area is clean, secure, and well maintained.Completesspecial projects as assigned.Reportson Operational expenses, foot traffic, security incidents etc Requirements Matric.Additional related maintenanceand Centre management training preferred.Excellent understanding ofCentre or Property management procedures.Knowledge of budgeting, servicecontracts, and leasing agreements.Five or more years of relatedexperience, with at least two or more years of supervisory experience #J-18808-Ljbffr