Hospitality Operations Manager – Standards & Training – Boutique Hotels & Restaurants – Cape Town & West Coast Our client, a growing boutique hospitality group operating two hotels and three restaurants across Cape Town and the West Coast, is seeking an experienced Hospitality Operations Manager. This multi-property role is ideal for a hands‑on professional passionate about setting service standards, training teams, and ensuring exceptional guest experiences. Responsibilities Develop, implement, and maintain standard operating procedures (SOPs) and service standards across all properties. Lead onboarding, ongoing training, and coaching for all hotel and restaurant teams. Conduct quality and service audits and follow up on improvements. Step in operationally during staff leave, peak periods, or other operational gaps. Work closely with property and restaurant managers to ensure smooth daily operations while maintaining consistent, high‑quality guest service. Qualifications Proven experience in hotel and/or restaurant operations. Strong focus on service standards, SOPs, and staff training. Ability to manage and lead teams, both operationally and strategically. Own reliable car and valid driver’s licence. Willingness to travel regularly to the West Coast and stay overnight when needed. Hands‑on, practical, and solutions‑focused approach. Benefits Senior; hands‑on role across multiple boutique properties. Variety and responsibility in hotels and restaurants. Competitive, market‑related remuneration. #J-18808-Ljbffr