Overview About the job – General Assistant (Internal Applications Only). Responsibilities Ensure comprehensive customer service in store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility. Key Performance Areas Customer Service: advise and assist customers on correct products and queries, assist with and resolve customer complaints. Merchandising Standards: bulk stock area to be merchandised safely and according to store layout plan; must ensure your area of responsibility is fully merchandised according to store layout and planograms. Housekeeping: ensure area is free of obstacles, stock is merchandised immediately after receiving, customers can enter and leave without risk. Correct shelf price labelling within area of responsibility. Ensure checklist completed as required when on duty with canteen and toilet/showers schedule. Safety (OHSA) Requirements: ensure safety compliance using safety gear, ensure customer and staff safety in area of responsibility, ensure stock merchandised safely for movement, report discrepancies and damaged stock to store manager, manage stock loss. Values Integrity: complying with generally accepted standards, keeping promises, creating realistic expectations, being sincere, handling sensitive information carefully, showing awareness of values, indicating when boundaries are crossed. Accuracy: handling detailed information attentively, working in orderly fashion, ensuring matter handled accurately from start to finish, preventing mistakes, investing energy in checking work. Client Focus: identifying and responding to clients’ wishes and needs, dealing with clients friendly, showing involvement in problem, making clients feel welcome, approaching questions with can-do mentality. Personal Development: being aware of strengths and weaknesses, working on personal development, focusing on self-broadening, following training programmes, seeking opportunities, asking for feedback to learn. Qualifications Minimum Grade 10 (NQF 3) and one year of work‑related experience. Grade 12 without related work experience. Ability to communicate in English and the dominant local language. Valid South African ID or work permit. Ability to perform basic calculations accurately. Willingness to work shifts, weekends, and public holidays. Ability to work under pressure. #J-18808-Ljbffr