Outpatient Administration An exciting opportunity has arisen to join the Outpatient Administration team for NHS Grampian across various sites: Aberdeen Maternity Hospital, Aberdeen Royal Infirmary, Royal Aberdeen Children’s Hospital, and Woodend General Hospital. Two Band 2 posts are available: a Outpatient Clinic Receptionist and a Relief Receptionist, both Monday‑to‑Friday 13:00‑17:00, 20 hours. Position Details One post is a relief position with no fixed desk – you will be moving to provide coverage where needed. Sponsorship This role does not offer sponsorship. Responsibilities Deal with telephone enquiries from patients. Process GP referrals. Prepare clinic lists and paperwork for upcoming clinics. Assist clinic coordinators with booking appointments from outpatient waiting lists. Perform general administrative duties. Qualifications Good customer‑service skills and a polite telephone manner. Ability to work well as part of a team and under pressure during staff shortages. Flexibility to meet the needs of the department. Confident, caring, and empathetic approach when dealing with service users and colleagues. Well organized and methodical, with excellent communication, interpersonal and IT skills. Additional Information Please note: if this post operates within the Aberdeen City Low Emission Zone, the employee will be responsible for all costs associated with entering. Equality, Diversity and Inclusion NHS Scotland is committed to encouraging equality and diversity among its workforce and eliminating unlawful discrimination. NHS Scotland welcomes applications from all sections of society. NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and provides health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire and Moray. #J-18808-Ljbffr