Voice Engineer (Internal Vacancy) - (8734) Job Purpose The main purpose of the Network voice Engineer role is to research, plan, implement, configure, deploy and maintain high-availability, evaluating the efficiency and performance of unified communications services including the voice Infrastructure across all CPUT campuses. Job Knowledge, Skills and Experience Relevant National Diploma, or Degree in Information Technology, or equivalent qualification At least two years’ experience in network and voice engineering environments LAN/WAN infrastructure and telecommunications systems Troubleshooting and fault diagnosis of voice and network environments Wireless voice and collaboration technologies IT service management and change management processes Knowledge of cloud-based voice solutions such as Microsoft Teams Calling or Webex Calling Voice gateway configuration and SIP trunk integration Recommendation At least / either CCNA / HCIA (International certified) and/or CCNA collaboration ITIL Foundation certificate, COBIT 2019 Foundation and Prince 2 Microsoft Teams voice certification Key Performance Areas / Principal Accountabilities Voice and Network Infrastructure Management Incident and Problem Management System Implementation and Upgrades Deliver clear Change management Stakeholder and User Support Reporting and Documentation Process Management Project Management skills Problem-solving skills Good communication and stakeholder engagement skills Ability to work under pressure and manage incidents effectively Strong documentation and reporting skills Customer service orientation and user support capability Experience with network switching and routing technologies Equal Employment Opportunity Statement The Cape Peninsula University of Technology is committed to Employment Equity and aims to attract and retain talented individuals to achieve its equity objectives and therefore, people from the designated groups, including those with disabilities, are encouraged to apply. Preference will be given to applicants whose appointment contributes towards the achievement of demographic representation. We reserve the right not to make an appointment. #J-18808-Ljbffr