Our clienta dynamic andvibrant player in South Africa’s financial services industry is looking for anexperiencedClaims Manager to join their remarkable team. Relevant tertiary qualification (OT/ Nursing/ Physiotherapywould be advantageous) Claims management experience in individual life and grouprisk (Essential) Minimum 3 years management experience within the long-terminsurance industry Minimum 2-3 years’ experience as a group risk/ Individuallife assessor Proven experience in running a successful customer team thatadds customer value and alignment to the company goals and strategic objectives(Essential) MS Office and PC literate Ability to facilitate executive and senior-level executiveengagements (Essential) Sound Business and Operational knowledge of the Insuranceindustry Good knowledge of the business administration platforms Familiar with Compliance Processes and Procedures in theInsurance Industry our Outputs (include but is not limited to): Provide optimal staff capacity withcorrect skills. Contain and improve cost effectiveness offunctions provided Implementation of agreed initiatives toimprove operational efficiency and customer experience Ensure that the various SLAs are adheredto and delivered at agreed quality standards, set targets to facilitate continuousimprovement of both SLA and quality standards Monitor external perception rating andensure that the scores are within the agreed targets Identifying and reporting on servicefailures and errors Ensure and assist with training anddevelopment of junior and middle management Contribute to the various crossfunctional forums to help improve efficiencies in other areas Ensuring that all correspondence isprofessional and in line with standards and protocols of the organisation Help manage and determine the budget ofthe business area Interact with executive management inother business areas to ensure clear communication and service delivery to other businessfunctions Help formulate strategy of business area Knowledge: Life insurance business processes and claims MS Office and PC literate Team Player Customer Champion Relationship management You can take ownership and accountability You have negotiation skills Excellent verbal and written communication skills You can operate effectively under pressure You have an analytical mind and above averageproblem-solving techniques #J-18808-Ljbffr