Pongola, South Africa | Posted on 04/14/2026 A luxury game lodge in KwaZulu-Natal is seeking a detail-oriented and guest-focused Reservationist to manage bookings and ensure a seamless reservation experience from enquiry through to arrival. The ideal candidate will have a strong administrative background, excellent communication skills, and a passion for hospitality and wildlife tourism. Key Responsibilities: Manage all reservation enquiries via email, telephone, and online platforms in a timely and professional manner Accurately capture and update bookings on the lodge’s reservation system Provide guests and agents with detailed information regarding rates, availability, lodge facilities, and activities Prepare and send quotations, confirmations, and invoices Follow up on provisional bookings and convert enquiries into confirmed reservations Liaise with travel agents, tour operators, and direct guests Maintain up-to-date knowledge of lodge offerings, promotions, and policies Coordinate with front-of-house and operations teams to ensure smooth guest arrivals and special requests Assist with room allocations and maximize occupancy levels Handle cancellations, amendments, and refunds in line with lodge policies Ensure all guest information and preferences are accurately recorded Requirements Previous experience in a reservations or front office role within hospitality (preferably in a lodge or hotel environment) Strong administrative and organisational skills Excellent written and verbal communication skills High level of attention to detail and accuracy Proficient in Microsoft Office and reservation systems (e.g., ResRequest, NightsBridge, Opera, or similar) Ability to work under pressure and manage multiple tasks Professional and well-presented Preferred Skills & Attributes: Knowledge of the safari/lodge industry in KwaZulu-Natal Experience working with international travel agents and guests Strong sales ability with a focus on converting enquiries Problem-solving skills and a proactive attitude Team player with a positive and adaptable approach Passion for wildlife, conservation, and guest experience #J-18808-Ljbffr