Position Summary When you work at Daktronics, you’ll be part of a team that designs, engineers, manufactures, and supports bold, eye‑catching digital LED display technology and audio systems. Our products bring excitement to professional, college, and high school games, and attract customers for businesses worldwide. You’ll have interesting, impactful work with flexible opportunities. What will the work look like for me? You’re a problem‑solver who excels with customers. You’re captivated by how things work and can troubleshoot across systems and applications, analyze, and resolve a variety of complex technical issues. You can navigate various software environments, communicate effectively, prioritize and manage your time, and provide an incredible customer experience. You’re committed to success and motivated by career growth potential. Remote Technical Support & Onsite Field Service Engineer Primarily provide remote technical support from home office and travel to customer sites approximately 20% of the time for event support, onsite service, and installations. What You’ll Do Remote Support (approximately 60-80% – varied, based on business need) Ensure responsiveness and first‑time resolution to customers’ requests for technical support, primarily through incoming calls, community requests, and email conversations. Troubleshoot and solve simple to highly complex hardware and software technical issues using a logical troubleshooting approach with attention to detail. When needed, collaborate with a team to resolve or to escalated product issues. Actively create and update knowledge‑base articles for internal and external use. Listen to customers and use Salesforce to capture accurate notes about troubleshooting and plans of action. Participate in technical training on new products and systems to advance technical knowledge for supporting Daktronics customers. On‑Site Support (approximately 20-40% – varied, based on business need) Support customers within a 1–2‑hour radius of State College, PA. Provide service, installation, or support during an event at a customer site. Provide on‑site technical and maintenance services for Control Systems and Display Systems. Use knowledge to train Service Partners. When will I work? Schedule fluctuates between remote technical support and onsite work, may include nights and weekends based on business needs. Some last‑minute scheduling may be required to meet customers’ needs for unexpected repairs or events. Participate in an After‑Hours rotation providing technical support 24⁄7 during nights, weekends, and holidays. Expect event support mainly during evenings and weekends aligned with seasonal event demand, including on‑site support for multiple Penn State home football games (typically 6–7 from late August through late November) and other events throughout the year. Where is this opportunity located? Home office within 30 miles of State College, PA. Periodic travel to customer sites within a 1‑2‑hour radius of State College, PA. Work from home when not on customer sites, with paid travel time. What are the pay and perks? The typical hiring range for this position is $25.00 to $29.00 per hour based on the location of State College, PA, with an additional $15.00 per hour premium for assigned onsite service work performed outside of 6:00 a.m. – 5:00 p.m. Monday through Friday. The actual offer will consider relevant education, experience, location, and applicable local legislation. Information about Daktronics benefits can be found on our website: Career Opportunities ( Daktronics offers financial relocation assistance for positions requiring placement in a specific location. Qualifications Minimum of an associate degree or equivalent plus demonstrated relevant experience (Audio‑Visual/Broadcast systems). Bachelor’s degree preferred (majoring in Electronics Engineering Technology, Computer Engineering Technology, A/V Broadcast, or similar). Non‑technical bachelor’s degree considered if applicant has experience demonstrating technical learning ability. Must be able to: Communicate effectively in a variety of settings. Maintain professionalism and positivity in stressful situations. Show continuous improvement commitment. Display a can‑do attitude in all circumstances. Effectively exercise discretion and independent judgment. Strong computer skills: internet navigation, word processing, spreadsheets, and Daktronics internal programs. Work effectively as a team member. Comfortable working from a home office. Able to work at heights or from a ladder, carrying ladder/tools/parts from vehicle to work site. Ability to lift, carry, and move up to 45 pounds. Ability to work in a variety of environments (cold/hot weather, small spaces). Must work nights and weekends based on pre‑determined business needs. Must obtain a passport. Travel by air and ground compliant with Daktronics Driver Eligibility Policy; verified through a motor vehicle record (MVR) check per applicable laws. Fluent in English, both written and verbal. Multi‑lingual is a plus. Applicants must be 18 years of age or older. Daktronics does not sponsor, renew, or extend immigration visas for this position. Daktronics is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by law. #J-18808-Ljbffr