BTech in a relevant IT field is preferred but not mandatory Responsibilities: Provide technical support and assistance to customers Diagnose and troubleshoot hardware and software issues on all IOS Devices Conduct repairs and replacements of faulty components in accordance with the company's guidelines and standards Assist customers in setting up and configuring their devices Upsell and promote company products, accessories, and services based on customer needs Effectively communicate technical information to customers in a clear and understandable manner Handle challenging customer situations with patience, empathy, and professionalism Collaborate with other team members to resolve complex technical issues Maintain accurate records of customer interactions, repairs, and transactions Stay updated on the latest company products, technologies, and troubleshooting techniques #J-18808-Ljbffr
Technician Level 1
BOARDROOM APPOINTMENTS
johannesburg, johannesburg
Published 14 days ago
Report job