Position Overview As a ServiceNow Platform Administrator, you will be part of the ServiceNow run function within a growing ServiceNow team, supporting the ITSM and CSM solutions that underpin our growth and innovation as a leading Managed Service Provider. Salary & Benefits Salary is negotiable, depending on experience. You need to be based in South Africa to be considered for this role. Responsibilities You will act as first point of contact for all requests and incidents coming to the ServiceNow team largely from internal resolvers and Advania UK business users. You will proactively manage the queue by reviewing new tasks and carrying out initial triage, keeping the requesters updated with progress and overseeing the incident or request through to completion. You will manage day‑to‑day ServiceNow platform operations, including user access and group management, customer on‑boarding and off‑boarding, dashboards and reporting management, platform health, data imports and exports, SLA definition and contract record management, and data quality. You will also be expected to handle no‑code and low‑code configuration activities. You will be an advocate of ServiceNow and demonstrate a willingness to self‑study, to expand your ServiceNow knowledge within your own personal developer instance. You will work as part of a larger team, assigned to a Senior team member to mentor and train you and you will be hoping to grow your career by achieving relevant ServiceNow badges and certifications. Qualifications & Experience The Ideal Candidate For This Role Will Have Professional experience of ServiceNow Platform administration - essential ServiceNow Certifications: (Preferred) ServiceNow Certified System Administrator ServiceNow Certifications: (Desired) Certified Implementation Specialist (ITSM and CSM), but these will be part of the successful candidates learning and development path Specific ITSM or ITIL experience and exposure and (preferred) ITIL v4 foundation certificate Other Relevant Skills Strong analytical skills and problem-solving skills Good oral and written communication Work well in a team environment Experience of working in a customer support role A proactive attitude to learning and development EEO Statement We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form. As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted. #J-18808-Ljbffr