Job Description The Client Success Administrator supports the Client Success team by managing documentation, coordinating schedules, tracking progress, and assisting with communication internally and externally. This role requires strong organizational skills, attention to detail, and the ability to handle multiple tasks efficiently. Responsibilities & Duties Manage diaries for your Manager/Leader Follow up on meetings, actions, and tickets. This would be to follow up, update the comms, send out comms to clients. Follow up with support or dev and provide feedback to client. Meeting reports to Client Success Team. Ticket reports to Client Success Team. Update communication, notes, meetings in the system. Maintain Client Success documentation, including reports and minutes. Perform various administrative tasks and support the Client Success team with ad hoc duties as needed. Ensure smooth day-to-day operations by assisting with general office administration. Any reasonable and lawful instruction of your Manager/ Leader. Skills and Qualifications Strong organisational skills: The ability to manage multiple tasks and projects effectively. Excellent communication skills: The ability to communicate effectively with both internal and external stakeholders. Basic project management knowledge: Understanding of project management principles and methodologies. Proficiency in Microsoft Office Suite: Including Word, Excel, and PowerPoint. Software knowledge: Previous experience using software solutions like CRM and tracking systems (Zendesk, Salesforce, Zoho, or MS Dynamics) Ability to work independently and as part of a team: The ability to take initiative and also work collaboratively with others. Experience in a software implementation or related field is a plus: While not always required, experience in the software industry can be beneficial. Benefits Be part of an innovative, forward-thinking company that’s shaping the future of business technology. Enjoy a supportive, growth-focused environment where your efforts are recognised and rewarded. Access ongoing training and development to keep your skills sharp and stay ahead of the curve. Salary Range R12,000.00 per Month. #J-18808-Ljbffr