About the job Security Operations Manager Security Operations Manager Qualifications Degree in Computer Science or similar (preferable) Certified Information Systems Security Professional (CISSP) Certified Information Security Manager (CISM) ITIL Foundation COBIT Foundation Certified Ethical Hacker (CEH) ISACA CRISC (Certified in Risk and Information Systems Control) advantageous Membership in professional bodies such as: ISACA Experience 4-5 years' proven experience in: Security Management SOC Manager or Team Leader role in a SOC environment Extensive experience in: Security Engineering and SOC leadership Governance and stakeholder management Proven track record in mentoring Security teams In-depth knowledge of: Network technologies (protocols, design concepts, access control) Security technologies (firewalls, endpoint protection, endpoint detection and response, encryption, data protection, privileged access, etc.) Leadership and technical experience in: SOC and/or Incident Response environments Governance standards including ISO 27001, SOC 2 Type 1/2, COBIT, and ITIL Role Responsibilities Lead the operational Managed Security Service delivery on a 24x7 basis in The Company Recruit, hire, and train Security Engineering team members in line with HR processes Oversee incident response plans, workflows, and standard operating procedures (SOPs) Act as the escalation point for all critical security incidents Coordinate incident response and triage efforts with the Cyber Incident Response team Manage dashboards and reporting with actionable metrics, including: KPIs Monthly reports Incident response and threat monitoring metrics Review and enhance SIEM use cases and response runbooks Collaborate with internal and external stakeholders to detect, prevent, and respond to threats Align incident management between the SOC, Security Engineering, Managed Services, and Customer IT teams Conduct performance reviews, leave approvals, and manage salary/bonus processes for SOC and Security Engineering team Ensure effective use of the ServiceNow incident and response system, including case quality and closure Oversee periodic review of audit trails, system logs, and monitoring data for compliance Participate in and lead annual security audits Lead war rooms for major cybersecurity incidents Support presales by showcasing SOC capabilities to current and prospective clients Participate in proposal scoping and preparation for security opportunities Collaborate with Solutions team and Account Managers to develop and retain SOC customers #J-18808-Ljbffr