Duties & Responsibilities Oversee and manage all daily store operations to ensure efficiency and profitability Lead, train, schedule, and motivate team members to achieve high performance Ensure outstanding customer service and handle escalated customer queries professionally Monitor and drive sales performance, upselling initiatives, and promotional campaigns Ensure strict compliance with health, safety, and food hygiene standards Manage stock levels, ordering, stock rotation (FIFO), and minimize wastage Conduct regular stock counts and reconcile inventory discrepancies Control costs including labour, food, and operational expenses Ensure proper cash handling procedures, daily cash-ups, and banking Maintain store cleanliness, equipment maintenance, and brand presentation standards Recruit, onboard, and develop staff in line with company values Manage employee performance, discipline, and attendance Implement and monitor operational policies and procedures Liaise with suppliers, contractors, and head office where necessary Analyse sales reports and operational data to inform decision-making Plan staff rosters effectively based on trading patterns and business needs Drive local store marketing initiatives and community engagement Ensure opening and closing procedures are followed accurately and securely Handle audits and ensure the site is always audit-ready Identify opportunities for continuous improvement in service delivery and operations Skills and Competencies Leadership & Team Management Customer Focus Communication Skills Problem-Solving Ability Operational Excellence Financial Acumen Time Management & Organisation Attention to Detail Adaptability Conflict Resolution Results-Driven Mindset Integrity & Accountability People Development Qualifications Matric Relevant qualification Proven experience in a site/store management role (preferably in food retail or hospitality) #J-18808-Ljbffr