We are looking for a Service Supervisor to support the delivery of a high-quality field service operation. You will be responsible for coordinating field service activities, supervising Field Service Personnel, and ensuring customer service, safety, and operational standards are met. Key Responsibilities Manage and coordinate field service activities, including onsite works, outages, and surveys Ensure service requests are acknowledged within 24 hours Promote and enforce health & safety standards, including safety audits Oversee Field Service Personnel workloads and arrange additional resources when required Provide technical advice to customers and support service requests by phone and email Review field service reports and support accurate invoicing Conduct customer visits to ensure satisfaction and identify new service opportunities Support forecasting, process improvement, and service planning People & Team Management Conduct performance conversations and support team development Approve timesheets, expenses, and holiday requests Support recruitment, training, and disciplinary processes About You Experience in a field service or engineering supervisory role Strong organisational, communication, and customer service skills Good understanding of health & safety in a field-based environment Qualifications Technical qualification in Mechanical or Mechanical/Electrical Engineering Experience that is relevant and from a commercial background Knowledge of or capability to learn about valves, actuators and digital control systems. IT proficient – service software and Microsoft Office. Excellent interpersonal skills and communication – both written and oral Conscientious and self-motivated with the ability to work to deadlines with minimum supervision Organised/structured approach to enable a coordinated response to achieve all aspects of work demands An ability to deal effectively with difficult situations Flexible attitude to working extended hours when needed Willingness to progress and develop #J-18808-Ljbffr