Business Process Analyst Location: Bryanston, JohannesburgType: Permanent, Full TimeReference: PE -LS-1Published: 18 hours ago Our client in the Insurance / Financial Services industry is currently looking to employ a Business Process Analyst. Candidates who hold CA, BCom Hons, or BSc qualifications are encouraged to apply. Duties & Responsibilities Requirements: BCom (Hons), CA (SA), CIMA, or BSc (Computer/Data Science/AI/Mathematics/Statistics). 3 to 5 years Leadership Experience. Process design, engineering, and implementation (preferable). System design and implementation (preferable). Reporting and Data Analysis Experience (preferable). Strong Excel / PowerBI skills (preferable). The ability to manage multiple requests whilst being deadline orientated. Profile: Must illustrate their resilience by providing specific examples from their life/career. Must want to work in a highly operational environment – getting their hands dirty daily. Highly ambitious but wants to work as part of a team. High conscientious. Exceptionally analytical. Strong leadership skills. Responsibilities and expectations include: Assisting the COO in various operational areas. Data modelling and review. Operational reporting and performance evaluation. Systems and process review: Audit and document findings, proposals on how to optimise and embed permanent value, implement findings and change management framework. Perform ad-hoc requests across various operational areas. The individual will be exposed to the various functions within the business: Marketing: Lead acquisition and analysis. Data review and digital performance management. Risk cohort segmentation and allocation of resources. Sales: Productivity analysis. Resource utilisation and optimisation. Database segmentation and evaluation. Collections & Retentions: Evaluation of lost clients. Review of systems and processes to identify and evaluate core retention issues. Review risk management framework to effectively shape the portfolio. Claims: Data and correlation modelling for investigation process. Optimisation of processes impacting turn-around-time and efficient completion of tasks. Cost allocation and review. Correspondence review to clients whilst ensuring alignment to the agreed processes. Audit of the vehicle assessment and repair process: Key relationship audits, gap analysis, and proposals on how to effectively eliminate lost opportunities. IT, Data Science & System Development: Exposure to resource management and allocation to priority projects. Finance: Cost centre management. Budget allocation and monitoring of spend. Client Service: Improvement on client engagement. Communication framework review with automated correspondence and driving the self-service portals. Interdepartmental alignment to enable efficient and professional service to our clients. Exposure to the external regulatory requirements and compliance thereof. Please note: Should you not receive a response within two weeks of applying, you may assume that your application was unsuccessful. Package & Remuneration Monthly #J-18808-Ljbffr