Minimum 5 years experience in corporate operations & information technology field. Microsoft certifications such as MCSE and any associate level network, virtualization, or storage certifications Expertise and extensive hands-on experience with installation, configuration and troubleshooting in Windows server and infrastructure services (eg: installing monitoring or security agents) in virtualized (VMware) and non-virtualized environments Detailed knowledge of, along with experience in, the implementation and maintenance of Active Directory, DNS, DHCP, Group Policy, Windows 2008 to Windows 2019 servers Managing server virtualization technologies (Microsoft Hyper-V standalone and Failover Clustering and VMWARE) Microsoft Exchange (2013 to Exchange Online) setup, administration, and configuration Experience of enterprise level system monitoring, software deployment and compliance tools. A solid understanding of Cloud infrastructure and configuring VPN connections to on Prem. Infrastructure backups Office365 and Microsoft Azure Sound knowledge of IT Security principles Antivirus management skills Good organizational and time management skills Ability to communicate effectively with external providers and internal partners, including senior stakeholders Experience of operating within, or demonstrable knowledge of multi-platform environments Excellent grasp of good problem-solving principles, and logical judgement Able to create, maintain, and enhance supporting documentation for the Operations team Appreciation of the principles of prioritisation according to service impact, and the ability to work under pressure Good understanding of LAN/WAN, TCP/IP and common network protocols Scripting skills (eg: PowerShell) and experience working with provisioning/configuration automation and orchestration tooling for managing distributed server environments Deals well with ambiguity and can use data-driven, analytical problem-solving skills to find solutions Strong interpersonal, communication and collaborative skills with a strong customer focus Being an excellent team player Drive for self-learning and improvement Good understanding of compliance and information security requirements in service operations